![]() ![]() ![]() Important: VIP Security codes are one-time use only. Never use the same security code more than once. Set the time zone and system time on your device to the correct values.Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail. Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Click on the icon in the top-left of the application window and select Settings.Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps.Verify the time zone and system time on the device are correct.Click on Test to the right of the phone image.Enter the Credential ID in the provided field.Enter the security code from your device.If the credential is working properly a success message will appear. If it fails, wait for a new security code to generate and try again.You may need to repeat this step 2-3 times. If the tests continue to fail, uninstall\reinstall the app. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. not for your place of work using VIP 2FA where you can easily contact your work IT admin) If the credential is a hard token, it likely needs to be replaced.(my question is ONLY in the context of 3rd my party accounts, such as Merrill Lynch, eTrade, eBay, PayPal ect. VIP access iOS app, how do I login to My Paypal or My Merrill Lynch account *IN THE CASE that* i get a *new* iPhone, or have to do a full iCloud Restore ? as the VIP App's Credential ID will of-course CHANGE on new device/restore, *thus* the 30s generated VIP Sec Code will not match up with my prior codes (so i wont be able to login to account at that point). The KB / faq doc gives this unacceptable answer to my question: ETRADE VIP ACCESS AND NEW PHONE FULL Each vendor will need you to update your Credential ID with them " You will need to register the new Credential ID with the vendors you use your 2FA (2 factor authentication) services with. ![]()
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